Customer Supply Chain Manager

  • Location

    West Sussex, England

  • Sector:

    Supply Chain

  • Job type:


  • Salary:

    £40000 - £45000 per annum

  • Contact:

    Inside Out Purchasing & Supply

  • Contact email:


  • Job ref:


  • Duration:

    Ongoing (Perm)

  • Startdate:


Inside Out Purchasing & Supply has been engaged to recruit a Customer Supply Chain Manager for a leading distribution company based on the south coast.

The Role

Manage the customer supply chain and customer service teams, scheduling workloads and delegation of tasks taking account of peak trading and holiday periods.
Identify training needs and skills gaps within the team and address as appropriate ensuring the team have the ability to deliver in accordance with Company processes, legal compliance, and KPI's.
Conduct appraisals, setting objectives, staff motivation, development plans, absence and performance management.
Manage the customer specials process including assigned responsibilities for product set-up, critical path management, status tracking and reporting.
In conjunction with Sales and customer merchandising assist with sales forecast development for assigned accounts.
Monitor the critical path and product development tracker to ensure products are handed over at the right time to enable ordering and shipping to meet customer requirements.
Monitor, progress and co-ordinate timely production and delivery of customers and stock orders taking responsibility for on-time delivery.
Liaising with warehouse team and 3PL's on re-work orders for on-time delivery.
Ensure a strong customer focus and timely management of customer orders and associated stock management and allocation processes across customer channels for export
Develop and maintain customer and supplier OTIF performance reporting.

Technical Skills / Job skills:

Project management - advanced
Process Improvement
Operational logistics management
International shipping / import process
MRP/ERP- Intermediate / advanced level
Excel - Advanced
Analytical skills - advanced
Negotiation skills
Management skills
Account Management skills